Privacy Policy
Last updated: September 18, 2026
JW Training & Development (“JW,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit jwtraintowin.com, contact us, register for programs or events, book training services, make purchases, or otherwise interact with JW Training & Development.
Information We Collect
Depending on how you interact with us, we may collect information such as:
- name, email address, telephone number and mailing address;
- account, registration and booking information;
- program, class, event and appointment information;
- payment and transaction information;
- communications you send to us;
- information submitted through forms, registrations, RSVPs or inquiries;
- fitness, training or health-related information that you voluntarily provide where it is reasonably required to deliver a service;
- device, browser, IP address and website usage information collected through cookies, analytics or similar technologies; and
- any other information you choose to provide to us.
We seek to collect only information reasonably necessary for legitimate business and service purposes.
How We Use Personal Information
We may use personal information to:
- provide training, fitness, wellness and related services;
- manage appointments, registrations, memberships and events;
- process purchases and payments;
- communicate with clients, participants and prospective clients;
- respond to questions and customer-service requests;
- administer H.E.R.O., HYROX, personal training, wellness and other JW programs;
- send service-related notices and confirmations;
- send promotional communications where permitted by law and applicable consent requirements;
- improve our website, services and customer experience;
- protect the security and integrity of our website and systems;
- meet legal, regulatory, insurance, accounting or contractual obligations; and
- prevent fraud, misuse or unauthorized activity.
Consent
Where required, we obtain consent for the collection, use or disclosure of personal information.
Consent may be provided electronically, verbally, in writing or through an individual’s actions, depending on the circumstances and sensitivity of the information.
You may withdraw consent where legally permitted, subject to reasonable notice and any legal or contractual restrictions.
Marketing Communications
We may send promotional emails, texts or other commercial electronic communications where we have the appropriate consent or another lawful basis to do so.
You may unsubscribe using the mechanism included in the communication or by contacting us.
Service messages related to bookings, transactions, registrations or your existing relationship with JW may still be sent where permitted by law.
Online Booking and Third-Party Services
JW may use third-party providers to support services such as:
- scheduling and booking;
- payment processing;
- website hosting;
- email communications;
- analytics;
- forms and registrations; and
- other business technology services.
For example, JW may use Mindbody for booking, scheduling, registrations or purchases.
These providers may process personal information on our behalf or under their own privacy policies. Information may be processed or stored outside Ontario or Canada and may therefore be subject to the laws of the jurisdiction where it is processed.
We take reasonable steps to work with service providers that maintain appropriate privacy and security safeguards.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, measure traffic, understand how visitors use the website and improve our services.
You can control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Health and Fitness Information
When necessary for training or program participation, you may be asked to provide information relating to your health, fitness, injuries, limitations or readiness to participate.
We treat this type of information with additional care and use it only for appropriate service, safety, administrative or legal purposes.
The website is not intended to replace professional medical advice, diagnosis or treatment.
Disclosure of Personal Information
We do not sell personal information.
We may disclose information where reasonably necessary to:
- service providers acting on our behalf;
- process payments or bookings;
- deliver requested programs or services;
- comply with applicable law, court orders or lawful requests;
- protect the rights, safety or property of JW, our clients or others; or
- complete a business transaction such as a reorganization, merger or sale, where legally permitted.
Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, accounting, insurance, contractual and business requirements.
Information that is no longer required is securely deleted, destroyed or anonymized where appropriate.
Security
JW uses reasonable administrative, technical and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.
No website, electronic transmission or storage system can be guaranteed to be completely secure.
Access and Correction
You may request access to personal information that JW holds about you and request correction of information that is inaccurate or incomplete, subject to applicable legal exceptions.
We may need to verify your identity before completing a request.
External Websites
Our website may contain links to third-party websites or services.
JW is not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal obligations.
The current version will be posted on this page with the date of the latest revision.
Contact and Privacy Questions
Questions, access requests or privacy concerns may be directed to:
Privacy Officer
JW Training & Development
5985 Atlantic Drive, Unit 7
Mississauga, Ontario, Canada
Phone: 647-328-7219
Email: inquiries@jwtraintowin.com